Luxury jet-setter slams BA for ‘shocking’ standards on £4k first class flight
A furious first class traveller vowed to boycott British Airways after an "unacceptable" £4,000 flight.
Jarvis Marcos says he was left "horrified" travelling home to London with BA from Mexico after becoming used to sipping champagne and eating 'mounds of caviar'.
The seasoned flyer claims he and his girlfriend Kamara Harding, 33, experienced a catalogue of issues on board the plane including 'dirty, scuffed seats' and water dripping from the roof.
Unimpressed Jarvis went on to claim the first class cabin they splashed their air miles out for on August 7, was 'falling to pieces'.
Part of his damning assessment was how their seats' metal framework was visible through the padding didn't recline fully into a bed, he claims.
Despite Jarvis claiming the 11-hour round-trip would have cost £4,000 without his air miles, he was stunned when the airline offered him just £150 per person voucher as compensation.
The 37-year-old even cheekily juxtaposed his BA video with footage of his first class flights on Emirates to show off what service he enjoyed – including bottles of Dom Perignon champagne and 'mounds of caviar'.
Jarvis, who runs a luxury travel review website and travel agency, flies frequently reviewing airlines and hotels – always in first or business class.
After his experience, Jarvis is now urging other people to choose a different airline for their first-class travel – 'horrified' at the thought of people spending their money on a 'shockingly bad' experience.
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The airline offered £150 per person e-vouchers to the pair, stating they'd dealt with the case 'fairly and appropriately' and wouldn't be offering further compensation.
British Airways apologised and said their aircraft go for maintenance on a regular basis and they are investigating why Jarvis' experience 'clearly didn't meet their usual high standards on this occasion'.
Jarvis, from West London, said: "There were large gouges missing out of the seat itself and the surrounding of the seat.
"Chunks of leather had been gouged out to the point where you could see the metal skeleton of the seat underneath.
"The seat also didn't fully recline into a bed despite that being something they advertise as part of the service, because the mechanics of the seat were broken.
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"The seats also clearly hadn't been cleaned, which especially during covid is just not acceptable.
"There were crumbs in the storage cubby holes and streaks of a sticky liquid on the tray tables which had dried on and not been cleaned.
"The air conditioning above my girlfriend's seat was leaking and dripping water onto her which is also particularly unacceptable during covid, as that's what filters the air."
The luxury traveller, who flies upwards of 100,000 miles a year, has visited 61 countries in his travels while experiencing and reviewing a range of first-class cabins and resorts.
Jarvis said nothing could've prepared him for the 'state of disrepair' of this particular plane as well as the overall 'let-down' service.
He claimed the 'broken-down' plane is nothing like the luxury advertised by the flight giant and is urging travellers to fly with other airlines.
A spokesperson for British Airways said: "We've apologised to Mr Marcos and are investigating what went wrong, as his experience clearly didn't meet our usual high standards on this occasion."
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