Postman who refused to help OAP who collapsed in snow still hasn’t apologised

An OAP who was left stuck in the snow and unable to get up while a heartless postman watched on and then did nothing to help has revealed she has still had no apology from the Royal Mail worker.

Patricia Stewart took a fall outside her home in Bainsford, Falkirk last Wednesday – which recorded the coldest temperatures in the UK for 26 years.

The 72-year-old had fallen and banged her head when outside, and was calling out for help for 20 minutes in freezing conditions before rescue seemed to arrive in the form of a local postman.

However, Patricia – who suffers from osteoporosis and uses a zimmer frame – was left in disbelief when the postman muttered he was “too knackered” to help, and shuffled off leaving her behind.

Footage of the heartless moment has since gone viral, and family of Patricia say she is still waiting for an apology from the unhelpful postal worker.

Speaking to the Mail on Sunday, nice and carer Sheryl Harkins said: "He could have contacted me to apologise but he hasn't. Another postman told me he doesn't think he has done anything wrong.

"I am still expecting an official response from Royal Mail about what is happening to the guy. I wouldn't like to think he'll keep his job."

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She added: "A manager chapped my aunt's door and brought chocolates but there has been no official response. The whole situation is disgusting… it's inhumane to do what he's done."

Patricia was eventually rescued when a delivery worker for the courier company Hermes heard her calls for help.

The worker stayed with Patricia until help arrived.

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While it has been reported the postman in question has been suspended from work and an investigation is under way.

A Royal Mail Spokesperson has said of the incident: “Royal Mail expect the highest standards of behaviour from our people while out on deliveries and collections at all times. We regularly remind our postmen and postwomen of the important role they play in their local communities.

"We were very sorry to learn about this incident, and for the distress this incident has caused. We are in touch with the customer concerned and will be investigating this incident.”

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